Effective October 17, 2026
14-day damaged-card returns
Retro Loot LLC accepts return requests for cards that arrive damaged. Contact us within 14 calendar days after delivery. All requests are subject to investigation and approval; submitting a request does not automatically authorize a return or refund.
How to request a return
Email retrolootllc@gmail.com with your order number, the card name or SKU, a description of the damage, and clear photos of the front and back of the card, its holder, and the shipping packaging. Retain the card and packaging while we review your request.
Review and return instructions
We review the reported damage against the listing, available pre-shipment records, and shipping information. We may request additional photos or information and may inspect the returned card. Damage disclosed in the listing and damage caused after delivery are not covered by this policy. Change-of-mind returns are not accepted under this policy.
Please contact us before mailing a card back. If your return is authorized, we will provide the return address, packing instructions, and details about return shipping. Return the same card and any accompanying holder or accessories in the condition received, without alteration.
Refunds
We will notify you of the outcome after our review and any required inspection. Approved refunds will be issued to the original payment method. Your bank or payment provider determines when the refund appears in your account.
This policy does not limit rights or remedies available under applicable law. If you received the wrong item or believe a listing was inaccurate, please contact us so we can investigate.